Returns Policy

 

Last updateded november 30,2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it 

to us for a full refund only. Please see below for more information on our return policy.

 

Returns

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels

attached.

 

Returns process

 

To return an item, please email customer service at info@purplepeppa.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA

number, place the item securely in its original packaging and The item must not be warn, then mail your return to the following address:

 

Purplepeppa

Attn: Returns

RMA hashtag

11

St Pauls Square

Birmingham, B3 1RB

United Kingdom

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

Refunds 

 

After receiving your returns and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days form the receipt of your item to process your returns, Refunds may take 1-2 billing cycles to appear on your credit statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

Exceptions

The following items cannot be returned:

Purplepeppa Just for you garments

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

A 10% restocking fee will be charged for all returns.

sale item are FINAL SALE and cannot be returned.

 

Questions

 

If you have any questions concerning our return policy, please contact us at:

 

info@purplepeppa.com